Overview

At PSY FYI, we strive to provide a seamless and satisfactory experience for our customers. To ensure clarity and transparency, please review our cancellation and refund policy outlined below.

Cancellation Policy

• Once an order is placed on psyfyi.com, it cannot be cancelled.
• We immediately begin processing and forwarding the order to our logistics partners to ensure quick delivery.
• We encourage customers to carefully review their orders before submission to avoid any inconvenience.

Refund Policy

While we do not offer refunds for change of mind or incorrect selections, refunds are available under specific conditions:

Eligible for Refund

• Damaged Items: If your order arrives damaged due to logistics or handling, you may request a refund.
  • Submit your request with supporting evidence (e.g., photos or videos of the damage) within 2 days of receiving the item.
  • Send your request to info@psyfyi.com including:
    • Order number
    • Contact details
    • Description of the issue

Refund Process

• Once we receive your request and evidence, our team will review it.
• If approved, a refund will be issued to your original payment method.
• Refunds typically take 5–7 business days to appear in your account.

Important Notes

• Refunds are only provided for items damaged during logistics and handling, as verified by our team.
• Requests without sufficient evidence or not meeting the criteria may be denied.

Exceptions (Not Eligible for Refund/Exchange)

• Items damaged after delivery
• Issues related to personal preference or fit
• Orders seized or rejected by customs due to the customer’s non-compliance with local regulations

Contact Us

For any questions or concerns regarding our cancellation and refund policy, please contact us at: info@psyfyi.com

Our customer service team will assist you and provide guidance regarding your order.